Refund policy

Return & Refund Policy — Pleasanthill Products

Due to the handcrafted and personal care nature of our products, all sales are final. We do not accept returns or exchanges on opened or used soap, shampoo bars, or personal care items for hygiene reasons.

Damaged or defective items: If your order arrives damaged, please contact us within 5 days of delivery at [your email] with a photo of the damage. We'll replace the item or issue store credit at our discretion — no refunds to original payment method.

Pre-orders: Pre-order sales are non-refundable once placed.

Bundles & gift sets: Individual items within a bundle cannot be exchanged or returned separately.

Incorrect orders: If we made an error, we'll make it right — contact us within 5 days of delivery.

We reserve the right to refuse any return request that does not meet these conditions.